Position Title: Services Manager (Full-Time)

Job's Purpose:

The Services Manager oversees the Association's services and promotion of Association services to TCSA members.

Wage & Hours:

$45,285 to $48,285 suggested starting salary, 35 hours/week

Work Terms: 

  • 20 days paid vacation (10 to occur during winter break)*

  • 10 paid sick days, access to additional paid sick days for appropriate medical issues*

  • Statutory holiday pay if holiday falls on a vacation day

  • 4% vacation pay on gross

  • Have consistent access to a vehicle

*50% of vacation days, sick days and other forms of leave are available during the first year of employment after the 3-month probationary period

Description Summary: 

  • Responsible for the management of the TCSA office and reception desks, including hours scheduling, financial filing, maintenance and tracking of sales items, including clothing merchandise, over-the-counter and school supplies items.

  • Manage and ensure consistency of front desk operations, including but not limited to responding to general inquiries, Direct2U Prescription Service, consignment book sales, printing/scanning requests, merchandise and over-the-counter sales, vendor check-in, equipment rentals, fulfilling wrapped and ready orders, and non-TCSA event and clothing sales, and locker pick up.

  • Maintain clean office and storage spaces, including sweeping, dusting, organizing and communicating consistent storage standards for items held by the Association, etc. Assisting other staff members with after-event cleanup is also expected.

  • Organize, make available, and provide specific and accurate information and promotional materials related to all Association services to all Trent students by way of the TSCA office and reception spaces as well as relevant university departments.

  • Provide notice, track and distribute funding for approved student financial assistance including but not limited to Grocery Assistance, Gardasil, Special Assistance, SERF, ATT, Apple, PSE, consignment book sales, club funding and student group non-event ticket sales.

  • Sit ex-officio on the Transit, Health Benefits, Finance & Operations, and Events Committee.

  • In collaboration with the Association Executives and the Communications Manager, be responsible for the management of the Brand Ambassador Team, including scheduling their attendance at TCSA events as required, reception desk hours, and ensuring their access to appropriate promotional materials.

  • Liaise with the Communications Manager to coordinate services-related communications with students on a consistent basis

  • Working within a budget, manage the Association food pantry and Punch a Lunch program, including the stocking, purchasing, and inventory of supplies and ensuring food safety laws are followed.

  • Host monthly events or programming addressing Food Insecurity, including but not limited to Free Breakfast Days, Holiday Meal Kits etc.

  • Ensure all food safety, and health and safety measures are followed as outlined by Peterborough's Department of public Health. This includes being a liaison between the association and Peterborough's Public Health inspector.

  • Work in collaboration with TCSA executives and full-time staff to implement new association services.

  • Manage the remote pick up and locker services, including but not limited to; liaison with Signifi technical support team, prescription orders, Wrapped and Ready orders, and mail.

  • In conjunction with the Association Resource Manager, hire and train new part-time staff. This includes implementing new training, and organizing outside organizations to conduct training.

Reports To: 

  • General Manager 

  • Association Resource Manager

  • Executive Committee

Training:

Minimum two-week training period with outgoing Services Manager. Mandatory training (i.e., AODA). General orientation to the Association’s structure, services, programs, practices, and procedures.

Other Notes/Benefits:

  • Parking Pass

  • Bus Pass

  • Extended Health and Dental Benefits package for employee and spouse/dependents

  • Annual Athletics Membership or equivalent value for alternative membership

  • Arrangements made for overtime and lieu time

  • $325 taxable fund allowed for mileage annually

Education: 

  • Bachelor's degree, preferably in social justice, communications and/or marketing, or other relevant programs.

  • Prior studies at Trent University considered an asset. Recent graduates are encouraged to apply. 

  • Additional certifications in project management, non-profit governance, and post-secondary education will also be considered.

Experience Required: 

  • Computer skills: Google Suite and Microsoft Office Suite required; 

  • Must have excellent interpersonal, customer service and communication skills (both verbal and written) 

  • Collaborative relationship-builder;

  • Excellent organizational, time management and planning skills;

  • Proven ability to work independently;

  • Prior experience office administration, non-profit, fundraising, sales, event coordination, marketing considered an asset.

Effort: 

  • Extended periods of sitting and use of a computer;

  • Ability to multitask, shift priorities with frequent interruptions;

  • Ability to reprioritize work based on new/unexpected issues that arise;

  • Actively listening to questions and concerns and responding with detailed responses;

  • Responding to feedback from community stakeholders while maintaining composure and professionalism;

  • Use of discretion, tact and empathy to community members and students in time sensitive situations;

  • Lifting and moving Association supplies.

Working Conditions: 

  • Stress resulting from multiple, competing priorities.

  • Fatigue from interruptions and re-prioritization of work;

  • Maintaining confidentiality of information 

  • Noisy office environment;

  • Unavoidable busy periods.

Training:

Minimum two-week training period with outgoing Services Manager. Mandatory training (i.e., AODA). General orientation to the Association’s structure, services, programs, practices, and procedures.

To apply, please email a copy of your resume and cover letter in PDF format to the Association Resource Manager at boardresource@trentcentral.ca. Applications should be received before 4pm on Sunday, June 2nd, 2024, to be considered for this role. Cover letters may be addressed to the Trent Central Student Association or Hiring Committee. Please be sure to indicate the title of the position you are applying for in the subject line of the email. 

Due to the volume of applications, follow up should only be expected by candidates who have been selected to interview for the position. Interviews will be conducted digitally, but candidates should be aware that they will be expected to work at the TCSA's main office in Peterborough, if successful. 

The Association creates equal opportunity for all applicants to apply to this position. Should you be contacted for an interview please identify any accommodation you may require on the basis of language, disability, health status, or place of residence. Upon hiring efforts will be made to enable all candidates to perform required duties. However, it is recognized that freedom from discrimination can be achieved only insofar as these qualities do not clearly prevent the performance of required duties.

The Association prohibits and will also work to counter discrimination on the grounds of race, ancestry, place of origin, ethnic origin, citizenship, language, creed, clerical or lay status, sex or gender, pregnancy or health status, sexual orientation, gender identity, age (except as required by statute), marital status, family status (parent/child relationship), number of dependents, disability, political or religious affiliation or belief, membership in legal associations, place of residence, or any other related grounds to ameliorate the status of a specific group and all harassment or discrimination they may face.